Frequently Asked Questions
Everything you need to know about shopping with Roseland Furniture
What are your delivery options and timeframes?
We offer standard and premium room-of-choice delivery across the UK. In-stock items are typically dispatched within 3-5 working days, while larger furniture pieces may take 7-14 days depending on your location.
Do you provide a warranty on your furniture?
Yes, all Roseland Furniture products come with a standard 12-month manufacturer's warranty against structural defects, ensuring your home investment is protected.
What is your return policy if I am not satisfied?
We offer a 30-day 'No Quibble' return policy. If the item doesn't fit your space or meet your expectations, you can return it in its original packaging for a full refund, minus any applicable collection fees.
Does the furniture arrive fully assembled?
Many of our ranges, such as our solid oak collections, arrive fully assembled. However, some items like bed frames and dining tables require minimal self-assembly to ensure they can be safely transported into your home.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and V12 Retail Finance for qualifying orders.
How should I care for my new oak furniture?
To maintain the beauty of your wood furniture, we recommend regular dusting with a lint-free cloth and applying a high-quality furniture wax every 6 months to prevent the wood from drying out.